Returns and warranty

1. exchange or return of goods of good quality

By placing an order in our online store, the buyer agrees that he undertakes to check the integrity, quantity and conformity of the goods upon receipt at the branch of the selected postal service or point of delivery. In the event of any discrepancies, you must arrange for the return of the goods.

By picking up the goods at the postal service office or delivery point, the buyer agrees to the terms of use and the integrity of the goods, thereby having no claims.

The store is not responsible for damage to the goods during transportation by the postal service, and compensation is provided by the postal service itself.

According to the Law of Ukraine "On Protection of Consumer Rights" Art. 9:

The consumer has the right to exchange goods of good quality within 14 days, not counting the day of purchase.

The exchange of goods of good quality is carried out if:

• The integrity of the packaging, seals, and labels is not compromised;
• The presentation of the goods has been preserved, i.e. there are no scratches, chips, other mechanical damage or signs of use;
• The product has not been used, no installation or connection has been made, and no software settings have been made.

If all of the above points are met, the buyer can exchange the goods by sending them back to the address, in which case the buyer pays for return shipping according to the current tariffs of the selected postal service.

Note. Presentable condition - new goods are sold with factory protective films, seals and labels, this is one of the factors in determining the presentation. The buyer should remember that it is not recommended to damage these packaging elements!
If there are traces of opening and attempts to repackage, scuffs and scratches on the product, the goods cannot be returned.

Note. The store is not responsible for any reflashing of the product (except for flight controllers), which leads to the loss of electronics performance.

2. Warranty case

The store is not responsible for any actions of the buyer with the purchased goods, breakdowns in case of its improper operation, improper assembly, soldering, adjustment, reflashing.

In accordance with the Law of Ukraine "On Protection of Consumer Rights" Art. 8:

In case of detection of defects in the product during the established warranty period (at least 14 days), the consumer has the right to demand free elimination of defects in the goods within the time limits established by law;

In the absence of an extended warranty, a minimum warranty of 14 days applies to the product.

In the event of a warranty event, the consumer shall submit the goods of inadequate quality to the store for examination. The examination period is up to 14 business days (in some cases, the period may be extended).

The consumer's claims provided for in this Article shall not be satisfied if the seller or manufacturer proves that the defects of the goods arose as a result of the consumer' s violation of the rules for the use of the goods, their storage, transportation.

Warranty service of the product includes free repair work or replacement of the product with a new one in case of impossibility of repair, or a full refund if the product is not available.

Warranty service does not include free software customization of quadcopters or purchased equipment.

They are not subject to warranty service:

• Products with mechanical, electrical and thermal damage.
• Products damaged due to improper operation and non-compliance with the instructions for use.
• Goods with obvious signs of self-repair, penetration and violation of the integrity of the case, original heat shrinkage of electronic boards, seals that prevent unauthorized entry into the product.
• Goods that are subject to normal wear and tear.
• Equipment where the user has changed the original software at the time of sale (firmware). For such products as flight controllers, speed controllers (ESC), OSD, software modification is allowed provided that the recommended firmware is used.
• Certain categories of goods, such as motors, speed controllers, and batteries, are not covered by the warranty, as failure of this group of goods is possible only if the operating and storage conditions are not met.
• Flight controllers with traces of soldering. Flight controllers should be checked for general operability via USB cable before soldering.